Papa Murphy's | Take 'N' Bake Pizza

No phone calls taken only online orders are Ridiculous and being hours out to pick up. How can you run a business like this.You have lost my years of busineess.

Went in to see if they would prepare a gluten free pizza (for my celiac daughter) in the back with ingredients from the freezer that hadn’t been contaminated. It would have been as easy as a cheese pizza however they said they couldn’t do that. 3 other locations (Eagan, Rosemount, and until they closed Farmington locations do this for me whenever I go in). I get if you are too busy but to make an excuse that nothing is available is not true. It’s a wonderful gesture that the other Papa Murphy’s do to make sure customers can be safe and families can enjoy the same thing. The celiac community is a generous one with places who take that extra step. Very disappointed as I work in Northfield and would have loved to grab my daughters favorite pizza on the way home to surprise her. Maybe it just takes knowing someone or experiencing for yourself the frustration of not being able to get pizza because someone won’t just make a pizza in the back. Being included and feeling normal and not getting sick. One of the places she can eat if one person just says sure I can do that. You don’t have to change ingredients or make a fuss - just a few extra minutes means the world to a kid or family. I heard great things about Northfield and the people and outside my work this place hasn’t showed me that picture at all. Very disappointed.

Up until now I have never had a problem with this location. But after my experience with the staff tonight, I will never step foot back in this store again. Yes I asked for A refund. But only for 1 pizza out of 2. A pizza that was over seasoned and with little cheese, I thought at least I deserved that much. But no, the staff treated me like a criminal. Accused of taking money from them and throwing money at me. For a store that is only open for 5 hours, you would think they would be nicer to their customers. But i felt ridiculed, degraded, like I am the worst person in the world. I will never step foot in this location again. And I wouldnt recommend anyone wanting a good experience to step foot in their either.

Had a tough time getting take-out information out of the two workers when I arrived. It was my first time, I did not know the routine. They did not have a concern for that.

I called and called with no answer to place my order. I wanted to make sure they were open as hours have been really hit or miss since covid. I finally got ahold of them after the 4th time calling. I went to pick up my order the sign said they close at 8pm I was there two min to eight on my cell phone. 5 min to eight via the strip mall sign. The door was locked when I got there there were 3 employees in there presumably preping for the next day. They pretended that I did not exist. All I had to do was pay. The customer service in this store is at a all time low. I hope they close this one down or new management takes it over and cleans house. I will take my business elsewhere. Thanks for nothing!